Quote Time Estimate

Conversation between client and me:

“We’ve been looking through this quote for the work and have a few questions.”

“Okay, go ahead.”

“Is this quote for the specification we sent you?”

“Yes. As it says in the quote itself it’s for the specification you sent us.”

“Good. Good. Okay. Now, how long will it take to do this work?”

“The quote is for eleven days’ work.”

“Yes, I see that, but when can we expect delivery of this?”

“After you raise a purchase order we can begin whenever you want, taking the existing schedule of work we’re doing for you into account.”

“What do you mean by that?”

“Well, if you agree to the quote and tell us that this work takes priority we can start it on Monday and finish eleven working days later.”

“And what if we want other work done at the same time?”

“Then it will take longer.”

“Okay. We’ll get back to you.”

Conversation between colleague and me:

“That sounded painful.”

“It felt painful.”

“Have they never been quoted for work before?”

“It’s like this every time. Every week. The same conversation. And they’ve been clients for years. I want to cry.”

Author: Mark

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