The following is a complaint sent to British Gas via their "speedy complaint response system" about a week ago as it stands. No reply, no acknowledgement as of time of posting but this will be updated when anything is forthcoming.
Some background information here with the added recent annoyance of continuing meter reads because we’re not using enough to satisfy their greedy mitts and a suggestion from someone who works for British Gas that we should make a complaint. So we have. Fat lot of good it’ll probably do.
Last night we were interrupted to have our gas reading taken. This happens – it seems – every other month. Apparently we’re on a "must read the meter in person because we think they’re up to no good" list.
Let me explain something: our house has two adults in it and no children; adults who work during the day. Adults who shower using an electric shower, who cook with an electric oven. Adults who may well have a higher tolerance for low temperatures than average and thus don’t have the central heating on every hour of the day. This – coupled with the fact that everyone has just been through something called "Summer" – means that we use very little gas; the odd washing up bowl filled with water here and there for the most part. Now, when someone uses very little gas the meter that measures how much gas is used doesn’t move very much. It’s one of those bizarre cause-and-effect situations. We don’t use much gas. We have low gas usage. Not much gas is used in our house. What I’m trying to say here is that our gas usage is quite low.
We would like to be taken off your "must read the meter in person so we can catch them in the act of turning back the dial" list because we consider it borderline harassment. Your recent attempts to increase our monthly payments despite our massive credit balance have not endeared us to you, and your incompetence in your repeated failures in addressing that problem (that problem being to put the monthly payment back down) have exacerbated our negative image of your company. Entering our home every other month – I’m sure you can agree – is taking our bad impression and making it worse. "The Customer Is Always Our Last Concern" is not a motto I’d employ if I were running a business, but that’s just me.
According to uSwitch we’re best off with you financially for now. Of course, uSwitch doesn’t included weighting for aggravation. We’d rather not have to change supplier – we quite like the easy life – so it would be much appreciated if you’d start treating us like normal, decent people (because we are) and not assuming we’re stealing your oh-so-precious energy.